Shipping & Returns

Shipping Policy

All orders will be shipped out within 5 business days (excluding pre-ordering).

We only provide standard shipping. Any expedited shipping request is not accepted.

- For free shipping areas (US, Canada, UK, Europe and Australia), it usually takes 5-15 days for delivery. We use FedEx, UPS or Amazon Logistics for shipping.

- For other countries/regions, the delivery time varies from 2 weeks to 2 months (1 month on average). We use EMS for shipping.

Please find our Shipping Areas and Rates here.

If you need more shipping info or do not see your country listed, please contact us here or email support@pipersong.com with your country, city, and postal code so that we could provide you a shipping quote.

Customs Duty/Tax

- For free shipping areas (US, Canada, UK, Europe and Australia), the product price already includes customs duty/fees and tax in US, Canada and Australia, but it does not include VAT in Europe and UK.

- For countries/regions outside of the free shipping areas, especially Southeast Asia, South America and Middle East, there might be customs duty/fees applied upon receipt, which you will need to cover. Please contact us in advance for confirmation.

Return Policy

Returns are only accepted within 30 days of delivery. We suggest you keep the original box and packaging materials in case you change your mind. Please note that returns without the original box will not be qualified for free returns. 

- Free shipping areas (US, Canada, UK, Europe, and Australia) - We will provide the return shipping label as long as the returned product is packed as the original. 

- Other countries/regions - Returns are still accepted within 30 days of delivery, but the buyer will be responsible for the cost of return shipping.

- Used/Refurbished products - Returns are not accepted.  

Once we receive the product returned free of damages, we will process the full refund to you (the shipping fee is non-refundable). If the returned product was damaged during the return process, we will charge a 20-50% restocking fee.

Warranty

We provide 1-year warranty from the date of delivery (outside of normal wear and tear). If any component is defective or fails within that period, please contact us at support@pipersong.com and we will determine a replacement or repair.